Shipping policy
At Laced Hairs, we aim to deliver your order as quickly and efficiently as possible. Please review our shipping policy below.
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Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders or unforeseen delays, processing times may be extended. We will notify you via email if there are any significant delays with your order.
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Delivery Time
Estimated delivery times are as follows:
• South Africa: 3–7 business days
• International orders: 8–15 business days
Delivery times are estimates and may vary depending on your location, courier delays, customs clearance, or other factors beyond our control.
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Shipping Fees
Shipping costs are calculated at checkout based on your location and the size of your order.
From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
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International Shipping
We ship internationally. Please note:
• International orders may be subject to customs duties, taxes, or import fees.
• These charges are not included in the product or shipping price and are the responsibility of the customer.
• Customs policies vary by country, and we have no control over these fees.
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Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Please allow up to 24 hours for tracking details to update.
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Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
Laced Hairs is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be required to pay for re-shipping.
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Lost or Delayed Packages
While we work with reliable courier partners, Laced Hairs is not responsible for delays caused by:
• Courier companies
• Customs processing
• Weather conditions
• Public holidays
If your package is significantly delayed or appears lost, please contact us at payments@lacedhairs.com, and we will assist you in opening an investigation with the courier.
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Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will assess the situation and arrange a replacement or resolution where applicable.
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Contact Us
For any shipping-related questions, please contact us at:
payments@lacedhairs.com